Online kratom sales are a growing industry, and as the demand for delivery goes up, merchants are finding it increasingly difficult to access kratom payment processing.
Natalie DeVere, COO at Miracle Kratom, gives a firsthand account of what a kratom merchant goes through while building an e-commerce website:
“Unexpected difficulties with selling kratom online really come down to the fact that it is pretty much impossible to get a credit card processor. We have been rejected from every actual bank for a credit card processor.”
Partnering with a payment processor that understands why kratom businesses are considered high-risk can mean the difference between constant shutdowns and stable, long-term growth.
At Limitless Payment Solutions, we help kratom merchants get approved, stay approved, and scale without the constant fear of losing their processing account overnight.
Ready to get approved? Apply for a kratom merchant account.
How Kratom Businesses Get Classified, and Why Banks Get It Wrong
To help payment processors and banks assess risk and accurately process transactions, every business is assigned a Merchant Category Code (MCC). This four-digit number classifies a business by the type of good or service it sells. MCCs also determine interchange fees and tax reporting requirements.
Kratom businesses are often given high-risk or heavily scrutinized MCCs. These can trigger automatic red flags with mainstream processors regardless of how the business actually operates. As a result, kratom businesses face:
- Higher processing fees
- Stricter underwriting
- A higher chance of being shut down or rejected upfront by traditional payment processors
This is where a kratom merchant account comes in.
At Limitless Payment Solutions, we help connect kratom businesses with processors who understand high-risk industries. We look at indicators that more accurately reflect a business’ true risk profile, rather than immediately saying no based on its MCC.
“We help kratom businesses break the cycle of serial rejection and finally get the approval they’ve been needing.”
-Marty Carroll, Founder, Limitless Payment Solutions
E-Commerce Platforms That Work for Online Kratom Sales
Not every e-commerce platform works well for kratom sellers. Here’s a quick rundown of the current landscape and which platforms are actually viable for online kratom sales:
- Shopify: Shopify’s payment processor, Stripe, prohibits “substances designed to mimic illegal drugs,” a category that has historically included kratom. While merchants can still utilize Shopify’s storefront to sell kratom, they cannot use Shopify’s payment gateway to process transactions.
- WooCommerce: As an open-source e-commerce platform, WooCommerce doesn’t explicitly restrict merchants from selling kratom. However, merchants must find their own kratom e-commerce payment processing.
- Self-Hosted Alternatives: Options like BigCommerce, Magento, and custom-built websites give merchants full control over their storefront and checkout experience. However, these alternatives still require merchants to find their own payment gateways.
No matter which platform you choose, the real bottleneck isn’t the storefront. It’s the payment gateway. Most major cart software can technically host a kratom store, but mainstream processors like Stripe, Square, and PayPal consistently restrict or prohibit the sale of kratom outright.
Card-Not-Present Transactions: The Chargeback Risk Behind Online Kratom Sales
One reason why kratom businesses are considered high-risk is the potential for chargebacks. Chargebacks are more likely for businesses that operate online, since card-not-present (CNP) transactions lack the physical verification (signature, chip, or card swipe) that helps confirm a legitimate purchase. CNP transactions make it easier for customers to file disputes and harder for merchants to contest them.
Though chargebacks due to customer disputes, product quality issues, and friendly fraud are possible for all online merchant sales, we understand that many kratom businesses don’t fit this pattern. Their customers tend to be loyal, repeat buyers rather than impulse shoppers who frequently experience buyer’s remorse.
Most kratom merchant processing uses a rolling reserve to hedge against chargebacks. This is a temporary hold of funds, usually about 10%, that the processor retains for a set period. A rolling reserve is a safeguard against potential losses such as chargebacks, refunds, or other financial liabilities.
At Limitless Payment Solutions, we help kratom merchants reduce chargeback exposure and protect their processing accounts through our solutions. These include a Fraud Protection Program, Recurring Billing Systems, and an Invoicing & Customer Manager.
State-by-State Kratom Restrictions
Under U.S. federal law, it is not illegal to sell kratom. However, it is illegal for businesses to market kratom for human consumption or its proposed benefits as a health supplement.
Though the FDA warned consumers against taking kratom supplements in 2019, the federal government has not listed kratom as a controlled substance.
State Legality
Many U.S. states appear to be taking matters into their own hands and have passed laws restricting the sale and use of kratom. As of August 2026, the American Kratom Association lists states where kratom is illegal:
- Alabama
- Arkansas
- Connecticut
- Indiana
- Kansas
- Louisiana
- North Dakota
- Tennessee
- Vermont
- Wisconsin
Always check with the status of legality of Kratom in your state as restrictions change regularly.
Age Restrictions
Though not every state has declared the sale of kratom illegal, some have begun to place age restrictions on the sale and purchase of kratom:
- Illinois (Over 18)
- North Carolina (Over 18)
- New Hampshire (Over 18)
- Rhode Island (Over 21)
There are laws pending in several other states, making the future of kratom legality for the U.S. market slightly uncertain. Domestic banks see that as a risk.
Beyond age-restriction laws themselves, payment processors also expect kratom merchants to have robust age-verification mechanisms built into their checkout process. And that’s alongside clear terms of service, a privacy policy, and shipping and refund policies. Merchants without these safeguards in place may face additional scrutiny during the underwriting process.
Shipping Compliance Across State Lines
Since there are states in the U.S. where kratom is illegal, merchants selling online need to track where they’re shipping packages to avoid violating state law. This patchwork of restrictions is part of why banks are hesitant to work with kratom merchants in the first place.
Advertising Restrictions: Standards for Kratom Sellers
Kratom lives in a gray area:
- The federal government hasn’t classified it as a controlled substance.
- The FDA advised consumers not to take it.
- Some states have made sales and possession illegal or imposed age restrictions.
Kratom merchants cannot legally advertise their products for human consumption or market them as a health supplement.
Additionally, Google and Meta ad policies restrict kratom under their rules on dangerous products, recreational drugs, and unapproved supplements. This means most direct product ads will be disapproved regardless of kratom’s legal status in a given state.
It’s no wonder that advertising for kratom merchants can feel overwhelming.
Getting the word out about your kratom business is difficult, but not impossible. There are still a number of marketing channels that are accessible to kratom merchants, including:
- Search engine optimization
- Email marketing
- Organic social content
- Affiliate partnerships
- Third-party certification, like the AKA Qualified Vendor program
These avenues give merchants a way to build an audience without relying on paid ad platforms.
Kratom POS Systems for Online and In-Store Sales
Many kratom retailers operate a physical storefront, as well as online sales. These merchants need a payment setup for high-risk businesses that works across both channels, not just an online gateway.
Limitless Payment Solutions offers kratom POS systems built for merchants selling across multiple channels. That includes mobile and smartphone processing, as well as virtual terminals and gateways.
No matter how your customers pay, in a physical store, over the phone, or through your website, you can manage it all through a single, high-risk-friendly processing account.
Get Approved for Kratom Payment Processing
If you’re in the business of selling or distributing kratom, you need a company that provides high-risk merchant account solutions. Limitless Payment Solutions offers high-risk merchant accounts for most nutraceutical businesses, including peptide merchant accounts.
As high-risk experts, Limitless Payment Solutions also helps businesses grow their online sales through access to kratom credit card processing. Call us to find a solution tailored to your business needs and processor regulations.
Learn more about how to start a kratom business or apply for a kratom merchant account today!
FAQs | Kratom Payment Processing
What is Kratom?
Kratom comes from the leaves of the kratom tree, which is native to Southeast Asia. Traditional medicinal practitioners grind these leaves into a powder to be brewed in tea. They may otherwise put them into a pill.
Kratom is also used as an extract, chewed, or smoked. Commercially, it’s often advertised as a supplement that can boost energy, enhance mood, relieve pain, and assist with opioid addiction treatment.
Is it legal to sell Kratom online?
It is legal to sell kratom in most U.S. states; however, merchants cannot market kratom as a health supplement or as a product that people consume.
Why won’t traditional processors approve a kratom merchant account?
In the United States, individual states have the right to create and uphold their own laws. While the federal government has not outlawed kratom, some states have done so or have unique requirements regarding the substance.
With restrictions varying from state to state, traditional processors don’t want to navigate the legal gray areas of the kratom industry, especially when online purchasing and e-commerce occur across state lines.
Do I need different payment processors for online and in-store kratom credit card processing?
No, Limitless Payment Solutions offers unified merchant accounts. With us, businesses won’t have to juggle separate processes for each channel. Our POS kratom systems allow credit card processing to run through a single account, whether the sale occurs on your website, over the phone, or at a physical register.
What payment gateway options exist for kratom merchants?
Most mainstream payment gateways, including Stripe, Square, and PayPal, restrict or outright prohibit kratom transactions. Kratom merchants typically need a payment gateway that understands the unique challenges of high-risk businesses.
Limitless Payment Solutions connects kratom merchants with a gateway built to handle card-not-present transactions, phone orders, and manually-entered sales without the automatic rejections that come from mainstream platforms.
Why do kratom merchants often have a rolling reserve on their accounts?
Most high-risk processors, especially for industries like kratom, require a rolling reserve to offset the risk of potential chargebacks. It is typically 5% to 10% of your daily sales and held for a set period (often around 180 days).
As the hold period ends, your initial funds are released back to you as new funds are withheld, creating a continuous, “rolling” reserve. This is a standard safeguard for high-risk accounts, not a reflection of anything wrong with your business.